Customer is responsible for shipping and packaging on all exchanges and returns. All items must be free from dirt, stains, and odors to qualify for exchange or return.
For mattresses sold at any of our retail locations: Customers may exchange the mattress one time for a mattress of equal or greater value within 60 days.
Pillows and mattress toppers sold at our retail locations: Because of health and sanitary reasons, we can not take pillows and toppers back.
For mattresses sold over the internet: In cases where the customer has not had the opportunity to sample the feel of our mattresses before purchase, we offer a 60 day return for a full purchase price refund less cost of shipping and packaging.
Pillows and toppers ordered over the internet: Because of sanitary reasons, pillows may not be returned once opened. Toppers may be exchanged one time within 30 days of purchase to ensure selecting the right firmness level.
Custom orders, custom foam, covers and platform frames are not returnable unless defective and exchanges must be for a duplicate.
All returns must be authorized before they can be accepted. Call 1.800.255.0181 or contact us online for information on obtaining an authorization.
Please note: Merchandise must clean and free from stains, tears and rub marks of any kind or we can not make the exchange or refund.
If you have any questions regarding our return policy, contact us online or call one of our skilled technicians at 1.800.255.0181.